Returns & Refunds Policy

Returns & Refund Policy

Refunds are applicable ONLY to items deemed not as described, defective or out of stock by The Jewellery Station Team Assist.

IMPORTANT

*We insist you use a registered postal service or receipted service in order to safeguard your returns. If your items are lost in transit and you have not taken due diligence, we are not responsible for lost mail and you may not be eligible for any refunds.

 Upon receiving the product, we will take the required action which includes thorough testing of the goods to ensure that the item has not be altered or tampered with in any way. We cannot refund the original delivery costs relating to the return of non-faulty product or a product you ordered in a size.

We may ask for photo evidence before commencement of the return in order to ascertain whether the claim by the customer is correct or accurate or whether the product needs to be returned. Clear photos that are showing the discrepancy are required if requested. Poor quality photos are not adequate

To be eligible for a return, your item must be unused and in the same condition that you received it, unless a major fault has occurred with it. It must also be in the original packaging (where applicable).

We insist you use a registered postal service or receipted service in order to safeguard your returns. If your items are lost and you have not taken due diligence, we are not responsible for lost mail and you may not be eligible for any refunds.

Resolution

Items must have passed the 45 business days waiting period (full period) and have not arrived. We will then look at the opportunity to re-send the item to the customer via e-parcel / express post at our cost. Only failing this, Daily Dollar Deals Team Assist may then look to confirm the address provided on the customer account (if correct)  then issue a full refund when there are no possibilities to provide the customer with the service promised.

Updated 30.06.2017 POSTAGE

Postage is NOT refunded where the following outcome is identified:

Items returned due to a change of mind (section 1) or sizing swap (section 2)  - these outcomes will incur postage costs to the customer.

Postage may be refunded where the following outcome/s are identified:

Items returned due to major failure (section 1B) OR where the item is sent in error or does not match the description (section 1B) of the item listed  - these outcomes will be returned  at our cost OR a new item sent - the opportunity for the correct item to be sent must be exhausted or not possible. An exclusion of section 1B may apply where reckless damage occurs to the item or undue force is applied to the item whereby the item was not designed within reason to endure such force or use.

Determinations are made on a case-by-case basis however. If the customer is asked to return the item in order to receive a new item or refund, the first step is for the customer to return the item and a refund will be added + postage in cases where a 1A or 1B arises when the item is returned.


Several types of goods are exempt from being returned*.

Goods purchased by the customer, are in transitory states and have accepted delivery costs to Dollar Discounts  - purchases are bound by a purchase agreement and cannot be refunded until items are returned (If approved for a refund).

Customer has changed their order position based on shipping times for which they were not aware (did not read) before making a purchase. and items have already been shipped. Customers are responsible for reading the shipping terms before completing purchases. We operate and adopt fair policies to protect both the customer and Dollar Discounts from an unfair transaction under The Australian Competition and Consumer Commission guidelines. 

A refund will not be issued in place of an exchange if the customer has ordered an item and the item is as described but the customer has changed their position and requests a refund instead of a replacement item of a larger or smaller size - a store credit will instead be issued in this case.

For more information on a fair transaction, please visit:

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund - assessed on a case by case basis..


If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within an acknowledged or identified time frame.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Please contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us by pressing contact us.

Exchanges (if applicable)
We will only replace items if they are defective or damaged. If you need to exchange it for the same item, press contact us.

Shipping (see SHIPPING for a more detailed outline of terms)
To return your product, please press contact us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.